Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group

Overall experience was excellent. Including the staff, the food and services. A special thanks to Preethivi from F&B, wonderful person and so service and client oriented. We are from Mauritius and he made us feel so at ease and looked after us very well. The staff overall is very welcoming. The atmosphere along with the camp fire is a good place for a holiday escape. The rooms are a bit old, which is still good in terms of facilities provided though in the room. If looked at it from a different perspective, the old rooms add to the ambience actually.

Amazing property. The best part was the super fast response from housekeeping. The booking team helped change our reservation days as we had medical issue. The facility is in excellent form all over. Food was great. They included free drinks and a very well organised camp fire with free drinks and snacks. Even the in room bar and other snacks were really cheap instead of the 3x mark up that other hotels have. They organised a cab and sightseeing tour for the family with car and driver for 2500 for 5 hours that helped us see all the main sights. Overall very impressed and will advice everyone to book the place without any additional thought. The entire staff was dedicated to our care like we were the VIP there. Loved ot

Very comfortable hotel. Welcoming and all staff very polite and professional. Had a great sleep and good food - had lunch, dinner and breakfast. All v good. Also big thanks for the quick turnaround of our laundry. Overall had a lovely stay and the hotel gave us an excellent base to briefly explore Ooty. Thanks

I had an incredible stay at this hotel! From the moment I arrived, the staff were warm, welcoming, and incredibly helpful. The room was spacious and immaculately clean. The amenities were good and I loved the stunning views from my room. The breakfast buffet was delicious with a wide variety of options. I will definitely be back on my next trip and highly recommend this hotel to anyone looking for an exceptional experience. Thanks to Monica.

Just about everything was as perfect as it could get. The welcome at the reception by smiling staff, bellboy taking the baggage to the room. The room was just fabulous. Very comfortable beds. TV, WiFi, Refrigerator, Tea/Coffee maker, all toiletry in the en-suite bath. The breakfast buffet was huge and delicious with a live egg counter and a live dosa counter. All the staff - reception, restaurant waiters, room service staff, housekeeping staff, security - were polite and helpful beyond helpful. Sullivan Court gets 10 on 10 in my books.